Kevin Carson writes:
One thing that large institutions seem to have in common is public restrooms with completely unusable toilet paper dispensers. The typical public restroom in a large organization of any kind has one of those Georgia Pacific monstrosities (or something similar), encased in a plastic housing that makes the toilet paper roll difficult to reach and often almost impossible to turn. The housing is locked, so that an empty roll can be changed only by a housekeeper with a key, and it’s impossible to just take the roll out for easy use. The worst part of it is, these toilet paper dispensers probably cost $20 or more each. … [Y]ou can probably go to Home Depot and get a toilet paper spool that actually works for less than a dollar. …
So why do we find so many examples of this sort of thing? Why does just about any large institutional building have toilet paper dispensers that seem deliberately designed, at enormous cost, to perform their function as badly as possible? The answer lies in the nature of large organizations.
For his explanation, check out the latest chapter of his forthcoming book. But the following cartoon may give you a hint:
(This isn’t the first time I’ve used a Dilbert strip to illustrate Kevin’s organisational theories. They’re a natural fit, because they’re tracking the same insane reality ….)