Archive | January 4, 2009

Joy By Command

The last step of the instructions for microwaving my lunch says:

Step 5: Stir noodles until they are evenly coated with sauce. Sprinkle toasted sesame seed topping over noodles. Enjoy.

Soy Ginger Noodle BowlNote that “Enjoy” is part of the instructions. This must be a boon to their customer service:

CUSTOMER: There’s a problem with my Soy Ginger Noodle Bowl. It’s filled with mouse dung and bits of asbestos.

CUSTOMER SERVICE: Did you enjoy our product?

CUSTOMER: No, I did not! I just explained that it contained –

CUSTOMER SERVICE: I’m sorry, but we’re not responsible for any problems resulting from your failing to follow the printed instructions.

CUSTOMER: But my problem didn’t result from failing to follow the instructions! It resulted from the presence of mouse dung and bits of asbestos.

CUSTOMER SERVICE: The instructions called for you to enjoy our product. If, as directed, you had in fact enjoyed our product – if mouse dung and bits of asbestos had been just what you wanted – would you now be contacting us to complain?

CUSTOMER: Well no, obviously not.

CUSTOMER SERVICE: Well then, you admit that you are bringing this complaint only because you failed to follow the printed instructions. As I have explained, we are not responsible for any problems resulting from your failing to follow the instructions. Good-bye!


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